Privacy Policy

Effective Date: January 1, 2025
Last Updated: October 1, 2025

The Guillen Team – Allstate Insurance (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when requesting an insurance quote or communicating with us.

1. Information We Collect

When you request a quote, fill out a form, or communicate with us, we may collect:

Your name, email address, and phone number

Address and property details (for home insurance quotes)

Vehicle details (for auto insurance quotes)

Pet details (for pet insurance quotes)

Other information you voluntarily provide when requesting a quote

2. How We Use Your Information

We use the information we collect to:

Provide insurance quotes and respond to your requests

Communicate with you via phone, text message, and email

Send reminders, confirmations, and important updates about your quote or policy

Improve our services and customer experience

Comply with legal and regulatory requirements

3. Text Messaging & Consent

By submitting your information through our forms, you consent to receive calls, text messages, and emails from The Guillen Team – Allstate Insurance at the contact details you provide.

Message and data rates may apply.

You may opt out of text messaging at any time by replying STOP.

4. Sharing of Information

We do not sell or rent your personal information. We may share information only with:

Licensed insurance carriers and partners necessary to provide your quote

Service providers who help us operate our business (CRM, communication platforms, etc.)

As required by law, regulation, or court order

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Request a copy of the information we hold about you

Request corrections to inaccurate information

Withdraw consent to communications at any time (reply STOP to texts, unsubscribe to emails)

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

The Guillen Team – Allstate Insurance
Phone: (559) 799-8870
Email: [email protected]